You can email us at infoprestigetp@gmail.com where our customer service team will be happy to help you with whatever you need!

Yes

Our parts are sourced from Switzerland, the world’s most trusted hub for luxury watch components, and every timepiece is carefully assembled and shipped from our factory in Australia.

Every watch manufactured in our workshop comes with a free one year warranty. This warranty covers manufacturing defects and operating problems under normal use.

However, it does not cover scratches, damage from opening the watch, or water resistance issues, as our watches are not designed for swimming or similar activities.

To ensure the longevity of your watch, we recommend avoiding such activities.

The warranty only covers defects in the movement, it does not cover any other part of the watch*

Our watches are designed with a water resistance rating of 5 ATM, which makes them suitable for everyday use and able to withstand splashes or brief immersion in water.

However, they are not intended for swimming or taking baths.

To ensure the longevity and optimal performance of your watch, we recommend avoiding prolonged exposure to water.

We use genuine Seiko Movements to create unique watches inspired by top designs.

Our watches are not replicas and we are not affiliated with the Seiko brand in any way.

As we aim to process orders as fast as possible, you must request any changes/cancellations within 12 hours of ordering. All requests after this time will be denied. Your order can be returned for a full refund after it is received if it meets our refund policy.

We accept all major credit cards VISA, Mastercard, AMEX...  payments.

All orders are handled and shipped out from our warehouse. Please allow extra time for your order to be processed during holidays and sale seasons. We process orders between Monday and Friday. Orders will be processed within 1-3 business days from the order date and shipped the next day after the processing day. Please note that we don't ship on weekends.

Each custom timepiece is hand built To ensure the highest possible standards, we have a lead time of 3 - 4 weeks from the date of order to shipment. This allows us to carry out the necessary quality control procedures and ensure that your watch is made to your satisfaction.

All orders placed through our website are subject to the given lead time even if the item is shown as "In stock".

Each watch is assembled by hand piece by piece in a completely handmade way by an expert with more than 15 years of experience.

The prices displayed on our site are tax-free in AUD Dollars, which means you may be liable to pay for duties and taxes once you receive your order. Import taxes, duties and related customs fees may be charged once your order arrives to its final destination, which are determined by your local customs office. Payment of these charges and taxes are your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. For further details of charges, please contact your local customs office.

Please contact us at infoprestigetp@gmail.com

Please contact us if you have received merchandise that is incorrect, missing, and/or defective. Please include your order number, photographs of the item(s) and all related references upon receiving your package. We will do our very best to resolve your case as soon as possible.

All refunds will be credited to your original form of payment. If you paid by credit or debit card, refunds will be sent to the card-issuing bank within 7-10 business days of receipt of the returned item or cancellation request. Please contact the card-issuing bank with questions about when the credit will be posted to your account. If you haven't received a credit for your return yet, here's what to do: Contact the bank/credit card company. It may take some time before the refund is posted to your account.